Responsibility To Our Players
We value our players and are proud to be chosen as a fantasy sports gaming partner. Our responsible gaming program focuses on the social impact of gambling, upholding the following three conventions:
- Prevent problem gambling
- Prevent underage gambling
- Ensure gambling is conducted in a fair and open way
We recognize that for a small portion of players, wagering may lead to negative consequences in other areas of their life. We encourage responsible gaming for our players and employees. For our players, we achieve this by offering limit-setting and cool-off capabilities, making problem gambling resources available in all sports books and online gaming, and helping with self-exclusion both in-house and in local jurisdictions. For our employees, we offer annual mandatory training for ticket writers, customer service staff, and corporate employees.
Warning Signs of Problem Gambling
Warning signs of problem gambling can include:
- Losing time from work, school, or family due to betting
- Repeatedly failed attempts to stop or control betting
- Borrowing money to gamble or pay betting debts
- Betting to escape worry or trouble
- Neglecting the care of oneself or family in order to bet
- Lying about the amount of time or money spent on betting
- Selling or pawning personal possessions to get money to bet
- Having feelings of hopelessness, depression, or suicide as a result of betting
If you or someone you know is experiencing any of these warning signs, we encourage you to measure your gambling risk level by taking a gambling risk test through the regulatory agencies available in your jurisdiction.
Limit Setting
We empower our players by offering several jurisdictionally based limit options to enjoy their gaming experience responsibly. Each of the following responsible gaming options are available for players:
- Deposit Limit: ability to set a maximum deposit limit for a selected time frame (daily, weekly, or monthly)
- Spending Limit: set a maximum bet spend for a selected time frame (daily, weekly, or monthly)
- Daily Time Limit: set the maximum time (measured in hours) that can be spent on an internet gaming system
- Cool Off Time Limit: select when to take a break from a personal account from 3-30 days
Commitment to Preventing Underage Gambling
A core aspect of our responsible gaming program is the prevention of underage gambling. Players must present either a valid driver's license, national ID, passport, or any valid ID to register and wager at our sports book website.
We will verify the player's identity using a Know Your Customer (KYC) process. If data is validated and the customer is confirmed to not be on a self-exclusion list and is over the legal age to gamble in that jurisdiction, the account set up is approved. If the KYC process fails to validate the customer, an alert message is sent to our customer service team who will contact the requesting customer to provide the necessary information to validate identity.
Preventing Underage Gambling
We encourage parents and concerned adults to talk to kids early about the risks of gambling. It's never too early to start the conversation about gambling and its risks. By opening a dialogue, concerned adults can help ensure that kids are better prepared to make responsible choices now and throughout their lives.
We advise players to keep their login information safe and secure. Parents and other concerned adults should be mindful of the possibility that kids can access their accounts and passwords or use credit cards and personal information to create a fraudulent account.
We suggest considering downloading computer safeguards, such as content control tools, to block access to online gambling sites.
Warning Signs that Kids May be Gambling
Concerned adults must always be aware of the children under their responsibility. It's essential to pay attention to the following signs:
- Kids who have friends who gamble regularly
- Kids obsessed with the results of professional sports
- Kids that lie or are secretive about gambling activities
- Kids that borrow or take money from others to gamble
- Kids that take money or possessions from the house
- Kids that have lost interest in social activities and present general dissatisfaction